Retail Enquiries
For all retail enquiries, including product availability, orders and general questions, please contact email our team at thebornblonde@gmail.com and we’ll be happy to assist.
Order Processing
All orders are prepared and dispatched within 2 business days of your order being placed.
Please note that orders placed on weekends or public holidays will be processed from the next business day.
Shipping
All orders are shipped via Australia Post using the shipping service selected at checkout.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information so you can follow your order’s journey.
Please allow additional time for delivery during promotional periods, sale events and public holidays.
Delivery
While we aim to have every order delivered as quickly as possible, delivery timeframes are determined by Australia Post and may vary depending on your location.
The Born Blonde is not responsible for delays caused by Australia Post or circumstances outside of our control.
Returns
We want you to love your purchase. If you have received an incorrect, damaged or faulty item, please contact us as soon as possible so we can assist you.
Due to the nature of our products, change-of-mind returns may not be accepted. All returned items must be unused, unopened and in their original condition.
For return enquiries, please contact us with your order number and details of the issue, and our team will advise you on the next steps.